Starting Therapy

Call Or Email Our Intake Coordinator, Susan Graham, For Your Free Telephone Intake Assessment. Susan will explain the therapeutic process more in detail and answer any questions that you may have. Perhaps you have a therapist already in mind or maybe you would like us to chose a therapist for you. Regardless, Susan will provide you detailed information on our Registered Social Workers and Psychotherapists and their areas of expertise. We will ensure that you will be referred to a therapist who is best suited to meet your unique needs.

Completion Of Forms Prior To First Appointment

When your first session is scheduled, you will receive a confirmation email. Attached to this confirmation/appointment email are ALL of the online electronic documents required for completion prior to the first appointment. These forms include the following: Consent for Psychotherapy Agreement, COVID-19 Screening Form (for in-person appointments only), and the Credit Card Authorization Form. We will not process payments at the office as all accounting and invoicing will be done remotely. If you do not complete the online forms previous to the session, the therapist will use your allotted time to help you complete them.

Please Expect Approximately 20 Minutes to Complete the Intake Process

Your first session will be scheduled for you by the intake specialist. Ongoing sessions may be directly booked with your therapist or conveniently online. If you will be using insurance benefits for the cost of therapy, please have this information available at the time of the intake.

Our services are covered under most insurance plans. Please check with your benefits provider regarding your personal coverage.

For Online Appointments

If you are seeing your therapist via online video conferencing, our intake team will get you set up and ready. Our software is easy to use. You will simply receive a link to access the “virtual waiting room,” through your appointment confirmation email. When it is time for your appointment, simply click the link and you therapist will appear on your screen. No complicated set ups or downloads.

PLEASE NOTE: Many of our clinicians are supervised by other regulated mental health professionals under a “Supervised Practice Model.” This means if you want to see a Psychotherapist but only have coverage for a Psychologist or Social Worker, you can still have the therapy covered with the Psychotherapist as long as they are supervised by the regulated professional. Please speak with Susan regarding questions you may have regarding coverage.

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436 Queen Street
Newmarket, ON


Monday to Friday

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