Important information
Everything you need to know before and between sessions — booking, our locations, fees, insurance, and how things work. If anything here isn't clear, just call us.
Booking & getting started
New to the centre? The easiest way to begin is a free intake call of up to 20 minutes with Susan, our Client Care Manager. She'll listen to what's going on, answer your questions, and match you with the therapist who best fits your needs.
- Book online: use the button below to request your free intake call.
- Prefer to talk? Call Susan at (289) 500-8039.
- There's no cost and no obligation to book a session after the call.
Our locations & getting here
We have two locations in Newmarket, plus online sessions across Ontario. Your therapist's profile shows where they see clients.
Downtown Newmarket
- In the heart of downtown Newmarket, near Main Street.
- Parking: Along the building and in the lot — please be mindful of spaces that are reserved.
- Entrance: On Queen Street, ground level.
- When you arrive, have a seat in the waiting room — your therapist will come out to greet you.
Leslie & Mulock
- Near Leslie Street & Mulock Drive, easy access from Highway 404.
- Parking: Plenty of parking, with additional spaces at the end of the lot.
- Entrance & accessibility: Accessible main-floor office and washroom. (Some therapy offices are upstairs, accessed by stairs.)
- When you arrive, have a seat and check in using the iPad — your therapist will come get you.
Online sessions
Many of our therapists offer secure video sessions anywhere in Ontario — a good option if travel, schedule, or comfort makes in-person harder.
- You'll receive a secure, private video link before your appointment.
- Works on a computer, tablet, or phone — no special software needed.
- For the best experience, find a quiet, private space and use headphones.
Fees & payment
Session fees vary by clinician and are confirmed with you before your first appointment. Reduced-rate options are available through our student clinic.
- Session fees are listed on each therapist's profile — they vary by clinician.
- Student clinic (supervised): $80 per session — an accessible option with our Master's-level student therapists.
- Payment is collected at the time of each session.
- Psychotherapy is HST-exempt.
Insurance & receipts
Our team includes both Registered Psychotherapists (RP) and Registered Social Workers (RSW), so sessions are claimable under most extended health benefit plans.
- A detailed receipt is provided after each session, with the practitioner's name and registration number for your claim.
- Direct billing is coming soon, but isn't available just yet. For now, you pay at the time of your session and submit the receipt we provide to your insurer.
- Coverage varies by plan — check whether your policy covers RP or RSW services, and your per-session and annual limits, before you begin.
Cancellations & rescheduling
Life happens, and sometimes you'll need to change an appointment. We just ask for reasonable notice so we can offer the time to someone else.
- Please give at least 24 hours' notice to cancel or reschedule.
- Our online booking system lets you change an appointment yourself up to 48 hours ahead. Inside that window — or if your booking link has expired — email your therapist directly to cancel or reschedule.
- Missed appointments (no-shows) are charged the full session fee.
- Need a hand? Contact us at [email protected] or (289) 500-8039.
Confidentiality & privacy
What you share in therapy is private. Your personal health information is protected under Ontario's health privacy law (PHIPA) and our professional colleges' standards.
There are a few limited situations where a therapist is legally or ethically required to act — for example, when there is a serious risk of harm to you or someone else, a concern about the safety of a child, or a court order. Your therapist will walk you through these at your first session.
In a crisis
Newmarket Therapy Centre is not a crisis or emergency service, and sessions are by appointment. If you or someone you care about is in crisis, please reach out to one of these right away — they're free and available 24/7.
Questions? Contact us
Susan, our Client Care Manager, is happy to help with anything — booking, matching, fees, or finding your way here.
- Phone: (289) 500-8039
- Email: [email protected]
- Book online: Get started here